Instructional Design | Graphic Design | Training | Coaching
RESUME
PROFESSIONAL
SUMMARY
I have over 7 years of highly skilled instructional design, graphic design, training, and coaching experience. I am an expert at converting complex information to accessible learning content.
I am proficient in intuiting and evaluating client needs to develop creative, custom solutions. I am experienced in creating training programs (virtually or face-to-face), training manuals, reference guides, and a variety of job aids. As a life-long learner, I bring authenticity and passion in empowering others to create success with their own learning.
WORK
EXPERIENCE
Instructional Designer/Graphic Designer/Trainer/Coach
2012 - present
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Developed slide decks, eLearning, on-demand learning, facilitator and participant guides, user guides, infographics, job aids, and training videos.
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Developed and facilitated teleconferences, webinars, virtual and and classroom training
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Demonstrated fluency in remotely coaching a diversified clientele in areas such as career, performance, communication, wellness, and special needs, resulting in 100% client satisfaction
Instructional Designer/Customer Service
Vibe Performing Arts
2016 - 2018
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Performed task analyses, working with subject matter experts (SME), to find training gaps and develop job aids
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Developed quick reference guides, Customer Service Rep (CSR) manual, on-demand learning, eLearning, VLT and ILT, work processes and procedures, eliminated employee errors, and increased productivity by 98% ROI
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Managed the Canvas LMS, coached instructors with their courses, and assisted them including ADA compliance.
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Created flyers, brochures and social media marketing via Constant Contact, Facebook, and website
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Supported customer needs via front desk service, phone,
and email
Career Development Trainer
College of the Canyons WorkSource Center
2016 - 2017
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Developed, designed, and facilitated ILT workshop presentations to satisfy customer objectives
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Facilitated a women’s job network group to motivate participants in their job search
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Evaluated training and tracked reviews with a consistent satisfaction rating of “Excellent”
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Developed strong relationships with employment specialists, business representatives, department heads, and faculty in colleges and schools
Educator/Academic Counselor
Various Academic Institutions/Elementary to Community College
2004 - 2016
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Developed customized curriculum for gifted and special needs elementary students
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Facilitated classroom instruction as well as online classes
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Successfully counseled middle college high school learners
enabling them to achieve Associate of Arts degrees before graduating high school
SKILLS
Instructional Design
eLearning
Graphic Design
Training Delivery
Coaching and Mentoring
Technical Writing
Content Development
Branding
Project Management
Adult Learning Theory
Blended Learning, ILT, VLT
Learning Management Systems (LMS)
SOFTWARE
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe InDesign
Adobe Illustrator
Adobe Photoshop
Articulate Storyline 360
TechSmith Camtasia
Adobe Connect
Webex
Zoom
Microsoft SharePoint
Microsoft Teams
Microsoft Stream
ADDITIONAL
EXPERIENCE
Instructional Designer/Trainer
Dainippon Screen Engineering of America, Inc.
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Analyzed business needs in developing effective use and operation of high-end graphics printing systems
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Worked with subject matter experts (SME) in implementing important technical features and instructions
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Designed and wrote user-friendly operation manuals, and participant guides for trainers and their customers which resulted in greater retention and a 20% reduction in technical support assistance
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Conducted train-the-trainer sessions in the use of operational manuals and job aids
Instructional Designer
Futurekids, Inc., Los Angeles
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Developed content and produced a professional development, computer-learning training program for elementary school teachers, presented the program at schools, corporate trade shows, and conventions
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Wrote multi-subject, thematic instruction manuals incorporating technology and educational state standards
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Managed all aspects of projects including needs assessment, timeline, scope and sequence, development, subject matter experts, contractors, deadlines, and budget
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Updated existing courses, cloned course templates, developed course shells, and archived documents
Instructional Designer/Training Consultant
Graphics Plus
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Facilitated group and individual computer on Macintosh and PC, peripherals, operating systems, data management, and preventative maintenance improving customer skills and ease of use by 99%
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Trained learners in word processing, spreadsheets, database, desktop publishing, and graphics
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Designed and wrote training manuals and participant guides for the novice and experienced user
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Developed Train the Trainer materials
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Increased branding and trainer productivity
Graphic Designer, Freelance
Advertising Agencies and Graphic Design Studios
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Produced brochures, ads, flyers, packaging, corporate identity, and direct mail.
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Partial list of clients included Chiat/Day, Dailey & Associates, National Football League, Exxon, Mattel Toys, Budget Gourmet, and Toyota
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Coordinated graphic design, art direction, art production, print runs, photo shoots, vendors, and freelance artists
EDUCATION
COLLEGE
Bachelor of Arts
Antioch University, Culver City, CA
Double Major: Psychology and Business
Associates of Arts
Santa Monica City College, Santa Monica, CA
Major: Fine Arts
CERTIFICATIONS
Designing Training Certificate
Association for Talent Development, (ATD) 2017
ACC, Associate Certified Coach
International Coach Federation, (ICF) 2016
CMC, Certified Mentor Coach
MentorCoach, LLC 2015
PRESENTATIONS
Communication Skills for Young Adults: Setting Boundaries
Heat it up and Keep it cool Robotics, Inc., 2017
Overcoming Fear in a Job Search
College of the Canyons, WorkSource Center/AJCC, 2016
Creating Healthy Boundaries
60 minutes, National Tele-class, 2013